The jewels in your wishlist are waiting to belong to you
Privacy Policy
VSB Jewels (hereinafter “Raabel”, “Company”, “we”, “us” and “our”) owns and operates the website www.raabel.com (hereinafter “the website”) which is engaged in the e-retail of silver jewellery. The purpose of this Privacy Policy is to inform you, the user of/visitor to the website (hereinafter “users”), of Company policies and practices with respect to the collection, storage, use and disclosure of your Personal Data.
INTRODUCTION
1. “Personal Data” only includes information relating to natural persons who can be identified or who are identifiable, directly from the information in question; or who can be indirectly identified from that information in combination with other information. Examples of personal data include, but are not limited to, name, location data and online identifiers.
2. This Privacy Policy discloses our information practices – including the type of information being collected, method of such information collection and use of such information – concerning users who visit the website but do not transact business on the Website, as well as users who are registered on the website to transact business and actually transact business. If users do not provide the information the Company mandates, the Company may not be able to provide all of its services to the users.
3. When you choose to use our services and transact business on the website, you consent to the collection, storage, and use of your Personal Data by the Company in accordance with this Privacy Policy. When you share your Personal Data to transact business, you consent to the collection and use of such data by us for such specific reason only. We do not collect, store, use or share your data with any third party except as described in this Privacy Policy.
4. We understand the need for data privacy and are committed towards putting in place and maintaining robust privacy protections for users of the website. Your personal information is stored on servers owned and operated by GoDaddy Inc.
DATA COLLECTED
5. When you transact business on our website, or register to transact business on our website, as part of the buying and selling or registration process, we will collect your name, email address, telephone number, address for delivery and any other information that you submit, which is relevant for our customer surveys and/or offers.
6. To improve the quality of services, we track the data provided to us by your browser through “cookies”, including but not limited to the type of browser you use, the device from which you connected to the website, IP address, the time and date of access, and other data that does not personally identify you. Users may be able to disable some cookies through their device or browser settings, but doing so may interfere with the transaction of business on the website.
STORAGE AND USE OF PERSONAL DATA
7. We store all user data on secure servers owned and operated by GoDaddy Inc. and ensure that all user data remains accessible to authorized personnel only.
8. Our payment gateway provider Razorpay Software Private Limited is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) and is ISO: 27001 compliant. Your transaction data is stored by the payment gateway provider only as long as it is necessary for completion of your transaction, following which the data is deleted. The payment gateway provider will never store sensitive information like CVV, pin or password.
9. The Personal Data you provide to us will be used to communicate with you via email and/or telephone and only to provide you with better services. These services include, without limitation, the following: (i) responding to your queries relating to any business you may have transacted on the website; (ii) updating you regarding your order delivery status; (iii) technical/diagnostic support in relation to your use of the website; and (iv) sending you communications that you have requested or that may be of interest to you by way of emails, telephone calls, SMS’s or any other mode of communication – before doing so, we will either ask you directly for your express consent or, alternatively, provide you with an opportunity to unsubscribe from our mailing/calling/messaging list.
SHARING OF DATA
10. Except as otherwise stated below, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Data with third parties without your consent.
11. We only share your name and address/contact details with our courier partners for the purpose of shipping the products you have purchased while transacting business on the website. We may share your name and address/contact details with our payment gateway provider Razorpay Software Private Limited in the event that there has been an issue in processing your payment.
12. In case our Company is acquired or merged with another company, or there is a divestiture, restructuring, reorganization or dissolution of the Company, or there is a sale or transfer of some or all of the Company assets, whether as a going concern or as part of bankruptcy, liquidation, insolvency or any such similar proceeding, in which Personal Data held by the Company about the users of our services are among the assets transferred, your data may be shared with the new owner, buyer or successor.
13. When you register on the site to transact business using our social media interface, you consent to the collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us or information that is disclosed during the registration process on the website.
14. We may need to disclose your Personal Data if we are required by law to do so, or if you violate our Terms and Conditions.
IV. THIRD PARTY SERVICES
15. Any third party service providers used by us will usually collect, use and disclose your Personal Data to the extent necessary for these third parties to provide their services.
16. Certain third party service providers, such as payment gateways and courier partners, have their own privacy policies with respect to the information we are required to provide to them in order for them to provide their services. A copy of the privacy policies of any third party service providers that we use shall be made available to you, by email, upon sending a request to [email protected]. We recommend that you requisition these privacy policies to understand the manner in which Personal Data will be handled by these third parties.
17. Certain service providers may be in different jurisdictions. If you elect to proceed with a transaction that involves the services of an outside third-party service provider, then your data may become subject to the laws of the jurisdiction(s) of that service provider. Hence, when you leave our website, or are redirected to a third-party website or application, you are no longer governed/covered/protected by this (Company’s) Privacy Policy.
18. When you click on certain links on our website, they may direct you away from the (Company’s) website. In such cases, we are not responsible for the privacy practices of such other third-party websites and advise you to read their privacy policies before proceeding any further.
PROTECTION OF DATA
19. To protect your Personal Data, we take all reasonable precautions and follow industry best practices to make sure it is not misplaced, misused, accessed, disclosed, altered or destroyed.
20. Your personal user account is protected by your account password. We urge you to take steps to keep your Personal Data safe by not disclosing your password and by logging out of your account before leaving the website.
21. Our payment gateway provider Razorpay Software Private Limited adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort by entities like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure that the payment gateway provider securely stores and handles your payment data.
RIGHTS REGARDING THE USE OF YOUR PERSONAL DATA
22. You have the right at any time to prevent us from contacting you for marketing purposes. When we send you a promotional communication, you can opt out of further communications by following the ‘unsubscribe’ instructions provided therein.
23. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the data to be used by us for direct marketing purposes. If, after opting-in, you change your mind, you may withdraw your consent for us to contact you, or withdraw your prior consent for use and/or disclosure of your data, at any time, by emailing us at [email protected].
24. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Note that disabling cookies might hinder the transacting of business on the site.
25. You have the right to verify the accuracy of your Personal Data and ask for it to be updated or corrected by emailing us at [email protected].
CHANGES TO OUR PRIVACY POLICY
26. The Company reserves the sole, unilateral right to modify this Privacy Policy at any time, as may be warranted due to change in business policies, government regulations or otherwise.
27. While every effort shall be made to notify you of significant changes to our Privacy Policy by email or by placing a notice on our website, it is incumbent upon you to keep yourself apprised of any changes to this Privacy Policy by visiting this page periodically.
CONTACT US
If you have any further questions regarding this Privacy Policy, please email [email protected].
Last Updated: This Privacy Policy was last updated on 31 December 2020.